Ben Nail + Care + Drill 1. Consultation and Assessment - Communicate with customers about their needs, skin/physical examination, and fill out forms. 2. Pre-preparation - Sterilization/cleaning/area segregation (e.g. headscarf), product preparation 3. Main Process Operation - Perform program-specific steps (e.g. massage/instrument/application/grafting, etc.) 4. Reinforcement treatments - Application of serums/masks/styling agents, etc. 5. Aftercare - Removal of residue, post application cleansing 6. Protective advice - Advice on daily care, product recommendations, precautions to be taken.